I purchased a mug and as a first time customer used a discount code. Due to a blip on their website the full discount advertised wasn’t taken off. I contacted them to notify this and they couldn’t be more helpful and obliging. I was refunded the difference immediately as well as being thanked for highlighting the error. The item was also delivered the next day.
Excellent customer service and I will definitely be using again.
Very apt gift for owner of 3 dogs. Was really happy with his mug. Parcel arrived quickly and on time, well packed thanks.
Any site that gives quick, clear, searchable inventory and then easy checkout and prompt delivery has got its act together. That's how it should be and that how they do it. Thanks.
We're a small dog loving family business based in Milton Keynes. We work with UK artists and creators to bring you a range of design led dog themed gifts.
Every item we offer is in stock with us here in Milton Keynes and is hand checked by Alix or Simon prior to being sent out to you.
For UK orders we only ever use RoyalMail24. We think our customers deserve the best, so we don't use cheap delivery companies (No names, but you know who they are!)
Orders are sent out every day Monday to Saturdays. If you order before 2pm (11am on Saturdays), your purchases will be despatched same day and will often be with you the following working day!
Hopefully you will be delighted with your gifts but if not, just email or call us and we will work with you to make things right!
We always think of customers as friends we havent met yet (you love dogs... so we know we would be friends!), we're very proud that our customers have given us 5 Stars on both Judge.me and TrustPilot.
We go out of our way to make sure you always get the best service possible and are only happy when you are!
Have any questions or unsure of anything in our store?
Just message us through our contact form and Simon or Alix will get straight back to you!
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